A home has walls, bricks, furniture, gadgets but none of these make it a home. Similarly, a hospital has great infrastructure, advanced equipment, beautiful interiors but none of these make it an abode of wellbeing and health. Just like a house becomes a home because of the people who live in it, a hospital becomes a haven of healing because of the workforce who run it, the team of committed and competent people  who are dedicated to patient care. If you get a good team, you will achieve your dream of success, hence hospital recruitment is a matter of paramount importance.  

5 traits to look for while recruiting your hospital’s workforce 

1. Education and experience 

Medicine is a specialized science and not everyone can master it. While recruiting, be sure to check and double check your potential employee’s qualifications and licenses and accreditations. Be sure to cross check the candidate’s references from previous employers and read up reviews about him/her. Seasoned candidates have a cutting edge over freshers in the healthcare field because healthcare is a hands-on type of profession where knowledge is gained through experience. Make sure that your potential employees are capable to do their jobs, competent in procedures, are ready to strictly adhere to protocol and are ready to go the extra mile to assure patient care.  

2. Emotional quotient 

While recruiting, ensure that the candidate is not only armed with academic qualifications, but also high on emotional capability.  Emotional quotient includes softer feelings like compassion, empathy, understanding, patience, listening ability and kindness. He/ she should have the ability to put patients and family members at ease with a smile, a kind word and a touch.  

Remember, being in a hospital is a distressful and unnerving situation for most people. Your workforce must be able to understand the worries and fears of your patients and lend them emotional support.   

3. Confidence in an emergency 

A hospital is a witness to many emergencies and health catastrophes. Choose candidates who can work under pressure and have the nerve to tackle any traumas. They should be able to make decisions and handle crises with fortitude.  They should not lose their cool in any situation and panic or buckle under stress.  

4. Ability to work as a team member 

Healthcare administration is not the job of a single individual. Several people have to work as a team at multiple levels to safeguard a patient’s health. Take a surgery for e.g., many employees like a ward-boy, nurses, surgeon, anaesthesiologist, surgical assistants, OR staff are all involved.  Everyone has to be in sync if things have to go without a hitch.  

Ensure that you select a candidate who is a good team player and has the ability to put the patient’s welfare over personal gain or ego.  

5. Respect for patient’s dignity and privacy 

Healthcare is a sensitive matter and necessitates confidentiality. Select a candidate who understands the importance of privacy and confidentiality.  This is extremely important as any inadvertent leak of personal medical data  can lead to legal hassle for your hospital.  

Getting a team that scores high on all these traits is an arduous and a daunting challenge especially as there is a dearth of accomplished and devoted professionals in the medical segment.  

If you are trying to recruit a dream team with the skill and will to deliver a benchmark in excellence in patient care, be sure to take the help of a specialized Healthcare consultancy firm like  Hospertz. 

Blog has been written by Dr. Vishal Jadhav, a veteran in the field of hospital consultancy with a rich experience of more than 20 years and founder of the Healthcare Consultancy Firm, Hospertz.

Dr. Vishal Jadhav, Director

Linkedin: Dr Vishal Jadhav
hospertz@gmail.com
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