In any mission or any venture, success or failure depends upon the team that plans, implements, executes, and delivers the results. It is true what they say, “A great Team can fulfill the Dream”. This adage applies to a hospital too. This all sums up to correct manpower recruitment.

A hospital may have top-notch infrastructure, advanced technology, and high-grade architecture but if does not have a good workforce to operate it, subsequently it is bound to fail.  Without the right team in place, a hospital is just like any other ordinary building.

Certainly, a hospital becomes a sanctuary of hope and healing only because of the tram of dedicated and capable people who take care of the patient’s well-being right from the time they book their appointments.

This team is all-inclusive and ranges from the medical staff like doctors, technicians, nurses, and attendants to the support staff like the receptionists, parking attendants, security personnel, and accountants. Hiring the right candidate for the right job is one of the most challenging tasks for the healthcare community.

If you are planning to start your healthcare facility, getting the right mix of candidates, with competence, confidence, and qualifications is an arduous task. Furthermore, The main problem is that a hospital requires a sizeable number of skilled staff and there is a vast void of manpower availability in this segment.

Moreover, while recruiting for this sphere, it is not just enough to find people with the right qualifications and experience…you have to look for something extra; namely compassion.

Moreover, your team is the face of your hospital. Every employee that your patient encounters, virtually, through audio, or physically plays a part in the patient experience. Hence, each of them has to be chosen with care and consideration.

6 things to remember in hospital manpower recruitment

1. Qualifications

Health is the most priceless wealth. You cannot entrust the health and the lives of your patients to the hands of improperly-qualified people.  In a commercial enterprise, mistakes can be rectified. Mistakes cannot be afforded in healthcare. When it comes to health, a tiny mistake can cascade into a colossal crisis and have an irreversible impact on lives. It can also rebound negatively on your hospital’s image and reputation.

 Hence, you must ensure that each new recruit has qualifications, certifications, and accreditations to do their job. You should also check and cross-check their references from previous employers for any discrepancies.

2. Experience

Healthcare is a sphere in which a newbie can learn only with hands-on experience. Just theoretical learning and marks on paper have no value. While recruiting, be sure to choose experienced candidates as they will have the know-how of dealing with tough situations and you will not have to deal with training of novices from the start.

3. Empathy

Healthcare is a highly specialized segment. In healthcare manpower recruitment, academic excellence is mandatory. However, the X factor that you should consider while making your selection should be EQ namely emotional quotient in addition to IQ namely intellectual quotient. 

The right candidate will have emotional attributes like compassion, patience, understanding, and kindness. He/ she should be ready to go the extra mile to ensure the comfort and ease of your patients. Also One should be able to connect with the patients, ease the family’s fears, and answer their questions without getting irritated.

He/ she should be empathetic to the suffering of the patients and the stress of their dear ones and lend them support so that they can face a terrifying situation or wage a war against a distressing illness.

4. Confidence and courage

Healthcare workers have to handle life-and-death situations frequently. While recruiting, select candidates who have the grit to face any crisis with stoic calm and do not break under pressure. Ensure that your candidate can weather stress. He/ she should be able to make lifesaving decisions in perilous times and be able to take onus and accountability for these choices.

5. Team spirit

In other fields, many successful professionals want to work alone, however, this luxury is not possible in healthcare. Here, experts in different tiers, across departments, and hierarchy levels of your hospital have to perform in synergy to ensure a patient’s welfare,

E.g., when a patient gets admitted for surgery, the pathologist who does his/ her bloodwork, the nurses, the attendants, the surgeons, the anesthesiologist, the interns, the operation theatre technicians, etc. all have to be involved in his/ her care and have to work as a team.

There is no room for personal ego. While recruiting, ensure that you select a recruit who is a team player and will be willing to compromise for the good of the patients.

6. Discretion

Health is a sensitive matter and every hospital has to manage tons of sensitive and private health information. While recruiting, you should ensure that your candidate has a healthy respect for protecting the client’s privacy. Any blunder in this is a serious matter as it can lead to legal hassles for your organization.

Thus, Healthcare recruitment is a walk through a minefield and has to be handled with thought and skill. If you do not have the time for this complicated task. Engage the services of a specialized Healthcare consultancy firm to handle your manpower recruitment expertly and efficiently. If you need any help in this regard, contact Hospertz, a leading Healthcare consultancy firm in India.